I was selling an old ipod. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Whenever I had a situation like this, and I used the cancel option, it was a one step procedure that refunded the buyer and cancelled without any response needed by the buyer. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. This is what's known as a "phishing scam.". Step by Step. I have the same issue !! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I've sold some items on Facebook and have been paid into my PayPal account. Thanks. Are you sure the refund was processed? Read more helpful info about protecting your info from phishing and fakes. (all You Need To Know), Paypal Pay In 4 Not Showing Up (what It Means + How To Do It), Does Usps Leave Packages In The Rain? What Exactly Is a PayPal Confirm Receipt? Scammers use automated systems to make voice calls. But, you can only use Confirm Receipt option if the button is visible there. Thanks so much in advance! Have him check his messages on eBay. Once a buyer sends a 'item not received' request, sellers have 3 days to respond and resolve the issue with the buyer. Scammers can easily fake a Caller ID, so don't rely on it as confirmation a call is legitimate. The payment will be listed in red with a minus sign on the sender's account to show that the money was sent. To protect yourself, the most important thing you can do is to be skeptical of any new invoices coming into your account. A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. If you cannot find the Confirm Receipt Button, it means the merchant hasnt yet changed the status of your order. (waterproof Packaging, Outside + More), Verizon Router Not Working (list Of Potential Fixes + Faqs). Did this work for you? 1999-2023 PayPal, Inc. All rights reserved. The invoices are usually for small amounts around $35 or less, but some are climbing as high as $100 or more. Simple as that. Thats why youre seeing names like GoDaddy and WHO in the invoices. - Caitlyn Johnson. The seller is not able to change the order and buy more or sell something else until there are no issues with the order. You can file a dispute right now if your transaction meets the protection requirements and you see "Report a problem" with option to file an Item Not Received dispute in the transaction details. Siobhan 1 Kudo Typos, misspellings, and incorrect grammar are common in phishing messages. Sending money via payment apps is usually a one-way street with little-to-no recourse, after all. Find and click the original payment for the item. My Buyer purchased a digital product from me. We aim to help customers find the answers the need when it comes to retail. These days, theres no shortage of ways to send money online. Find and click the original payment for the item. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). If you make the mistake of clicking pay, the money is immediately extracted from your account as if youd sent someone a payment. Here's what I'm seeing that's bugging me. If the web address is scrambled or looks suspect, don't click on anything and leave. By browsing this website, you consent to the use of cookies. Attachments can contain malware, so never open them unless youre 100% sure theyre legitimate. But the buyer doesn't know how to do this and I don't know either. Tap or click here to see our comparison of the most popular money apps you can download. But there's more to the scams than just a fake Paypal website. New to the community? Whether youre paying for goods and services or simply sending cash to family, you can easily transfer money securely with the help of an app like PayPal, Venmo or CashApp. However at this time such a call may be frutile, though you can keep trying. Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available. Phishing messages often begin with impersonal greetings. how long did yiu wait before your fund released? Reddit and its partners use cookies and similar technologies to provide you with a better experience. He made the payment in 5 transactions so on the first 2, he is saying he wasn't satisfied with the product and on the other 3, he is saying he didn't receive it. Thank you for submitting to r/PayPal, please make sure you have read the FAQ. Select the payment method you used: Credit or debit Card If you paid with a credit or debit card, the refund may need more time to appear on your statement. 6,887,516. You might even be on my show! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Some people (the seller) just don't know how PayPal works. Yes, your roommte needs to to follow the steps below. Talk Radio News is a team dedicated to consumers. Please note, you may no longer be able to raise a dispute against this order and the funds will be settled with the seller.". The Confirm Receipt option of PayPal allows a buyer to confirm that they have received and are satisfied with the goods or services they ordered. It will also allow the Confirm Receipt Button to show on the buyers account. Just because it says PayPal doesnt necessarily mean the call is from us. I've had two of these in the last two months, and the buyer never did whatever it was that would settle the cancellation, so I had to wait until it cancelled automatically. Find and click the original payment for the item. Now I'm not sure at all since I just clicked the Confirm receipt button, and the page I get sent to says "By confirming this order, you acknowledge you have received the item(s) and are satisfied with the condition. What if the item sold was given to the customer immediately and does not require shipping? After this, eBay will step in. You can also send an email to the seller about the order status. 1. I cancelled the order and refunded his money. The buyer has to log on to their PayPal account and locate thetransaction details to see if there is a confirm button. After that, locate the payment for the goods or services. So I cancel, and let them know the ball is in their court and they have to accept the cancellation somehow. Furthermore, this function protects merchants by holding the payment from the order. Once you place an order you can view the status of your order. pic.twitter.com/3Dwb6LKeLS. When I did this the paid dollar sign showed a symbol by it that represented the refund was processed. How do I confirm my credit or debit card with PayPal? Whenever I'll try to add tracking info using that, it always direct me to, "We are experiencing technical difficulties Sorry for the inconvenience" without fail. The "problem with your account" scam. I wish ebay would make "buyer changed mind" and "problem with address" two separate choices. Help . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The update feature is used when you are updating an order in-flight to notify the merchant about the price correction. The buyer can select the number of copies and also the format to be used. This months episode of the eBay Seller Spotlight podcast is live! It was two weeks before ebay closed the cancellation. Here's how it works. The only time I've had to wait was if the buyer asked to cancel but had not paid. Pixwox Instagram Viewer and Downloader! When you receive the thing you bought, you must click the Confirm Receipt button. Simply log into PayPal, head to Settings and click '+' to Add Email Address. They should also check their PayPal account to see if they received a notification of the transaction and if there are any issues. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Whatever happened to "a bid is a contract to buy"????? The Kim Komando Show and all material pertaining thereto is a Registered Trademark / Servicemark: No. If buyer/sender does not 'confirm receipt', or PayPal wasn't able to 'confirm delivery, you may have to wait up to 21 days forPayPal's system to release. Leave the Archive. Why am I being force billed ? Is there a way she can confirm on her end (the buyer) without tracking info on my end (the seller)? 1999-2023 PayPal, Inc. All rights reserved. By browsing this website, you consent to the use of cookies. Does the Confirm Receipt Button Appear On Mobile? Spend, send, and manage your money with confidence. Now the refund is 'pending' and says " waiting for the buyer to confirm they received a refund for this order." Detect, avoid, report. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you dont (or the timing doesnt make sense), you might be safer deleting the invoice. Does Walmart Accept Visa & MasterCard Gift Cards, How to Invert a Photo on iPhone? So, now you can confirm the receipt. When a merchant has to change the order status, this function applies to intangible items. Intangible items are untouchable objects or services that lack tracking information and delivery labels. Additionally, you will receive full access to the app within 7 business days of receiving your payment (it will be sent via PayPal). I finally had a chance to call Ebay and ask about this. Welcome to the Selling board! Cancellation/Refund pending/confirmation please help. What reason did the buyer state in their message for wanting to cancel the order AND what reason did you select when sending the buyer the cancellation request? Here are the most common PayPal scams to watch out for in 2023. I saw no reason to be mean about it and I agreed. If you work with PayPal invoices regularly, dont click on email links to view them. I have a seller that I'm in good contact with and usually send via paypal and it gets sent immediately. TalkRadioNews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Paypal G&s (what It Means, Protecting Seller, Is It Safe + Other Faqs), Why Is My Paypal Money On Hold? Click . This content may be old or outdated. Tap or click here to see how scammers are operating on Venmo. Cause I'm in the same situation and I'm worried that if I click the Confirm receipt button and I receive the same message you got, that I will lose Buyer Protection afterwards if I am not able to cancel it. If you access the Wallet tab from the navigation bar on the iPhone or iPad, you may find the app is in alphabetical order instead of the order in which its used, making it difficult to find. To do that, follow these steps: From here, PayPal will communicate with you via email to let you know the status of your dispute. Just because it says "PayPal" doesn't necessarily mean the call is from us. I can tell he's not familiar with ebay/computers, so the simpler the better. You won't lose the fee, but youll have to be patient. It don't matter if you confirmed or not, if you do not get your goods, you still have the ability to file a dispute later anyway (if you "confirm" to release the money to the seller) because you sent them a goods and services payment. (all You Need To Know), Does Paypal Work In Canada? I've had buyers ask to cancel before they paid. Here's how to confirm that you've received an item: Go to your Activity. At this point, it is on hold in the sellers account. When a merchant has to change the order status, this function applies to "intangible items." Intangible items are untouchable objects or services that lack tracking information and delivery labels. you still have full protection other wise.". If you dont see the button, its because you havent yet confirmed your order. 2,281,044. Possibly it depends on the method the buyer used to pay, but I received a message within minutes that the process was complete and no further action was needed. Initial Contact The PayPal fraudster will reach out to you directly via email or some sort of a direct chat system. Here's how to confirm that you've received an item: When you click Yes, the payment will be available to your seller. 2 To confirm your account status or check activity, open the PayPal app or type www.paypal.com into a new browser window and log into your account. it gives the buyer a chance to get the money sooner if it is willing to pay up or have it as long as they like. Buyer/Sender: To confirm you've received an item: Note: Not all purchases require receipt confirmation. Well use cookies to improve and customize your experience if you continue to browse. A buyer cancelled his order with me after he paid. @AskPayPal PayPal doesnt seem to have a reporting pathway for real invoices from fraudulent accounts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. "Confirming" releases the "21 day PayPal hold" funds to the recipient but you can still file a dispute as long as the payment is goods and services payment and filed within 180 days from payment. I have the same problem and I already tried adding tracking info using the button under the "print (i forgot, I think its "slip packaging?)" On my end it says they've received the money, however on their end, it's being held. It protects the buyer if there are any problems with the order and they want a refund. PayPal's Verify Receipt feature is straightforward to use and helpful for both buyers and sellers; furthermore, it provides protection for the buyer in case there are any issues with their order. Theyre 100% genuine and created within PayPal using the same tools that all PayPal users have access to. Then the buyer can follow the steps outlined above to confirm the receipt in less than 48 hours. The wholesale rate - also known as the interbank rate, or the mid-market rate - is the rate that PayPal gets from a third party when they convert currencies. Has the seller marked the transaction "Order Processed" or "Service Rendered"? But by reporting spam as it happens, youre doing your part to expose these scammers before they have a chance to hurt anyone else. If you can see 'Completed' then your payment has gone through successfully, it may have been Unconfirmed temporarily. The funds are on hold until the items are received - they have been received, but there's no way for my buyer to confirm this so my funds can be released. If he doesn't, then the transaction will automatically be cancelled after 10 days from when I issued the refund and I will be credited the final value fee at that time. According to numerous social media reports, a spam epidemic is targeting PayPal users with invoices designed to trick people into paying money they dont owe. But, the biggest difference on live is: After approving from checkout UI, the money is still temporarily on hold and the buyer must final confirm by clicking "confirm receipt". I have paid a seller in goods and services for a virtual good and the seller has not released the information to me, but has asked me to click the "confirm receipt" button to send the funds faster. Tap or click here to see our comparison of the most popular money apps you can download. Another way if you haven't add tracking is to locate the transaction, click Add Tracking and update the Order Status. Intangible goods are not subject to taxation by government officials. Heres how it works: Users with a PayPal account will receive an email informing them that an invoice is awaiting payment. No where is it more visible than the view from eBay itself. Click Confirm receipt . If you did manage to fall for one of these invoice tricks, there isnt much you can do to recover your money other than filing a dispute with PayPal for fraud. Have you received an unusual invoice through PayPal for a service or item you didnt order? If you don't have a PayPal account: If you don't have a PayPal account set up already, before we attempt payment you will receive an email explaining how to set one up. Even a customer service rep shouldnt ask for them. I was under the impression that nothing is sent to buyers now to approve a cancellation, but if no payment was made through paypal where they could see it had been refunded, ebay will ask a buyer if they received a refund. PayPal Confirm Receipt was initially used to protect both buyers and sellers. I've contacted the direct message chat with CS, but they told me the buyer has to contact THEM, and the buyer did, but to no avail. You are viewing the PayPal Community Archives. So now, 3 weeks later, we are waiting for the dispute process to play out. Anyone else got a $35 invoice from @WHO on your @PayPal ? After the payment hold is released, it may take until midnight (but it's usually sooner) for the funds to appear in your account. and used the "The buyer asked to cancel the order, or there's an issue with the buyer's address" option. According to a random reddit post: "By pressing confirm receipt all your doing is saying " yes this information is correct" the money is put on hold to that seller due to this transaction flagged as a high risk. If the item is Not as Described then you will need to go to the Resolution Centre and open a Significantly Not as Described dispute. 3,727,509. This button allows you to confirm the order. Theres a dodgy California Wildfires one going around with deliberate text obfuscation. This is not occure on sandbox environment, money will be credited directly . How to Know if Someone Restricted You on Instagram in 2023? Tune into our last eBay for Business podcast episode of 2022! I don't see that on your screen shot. So no more posts on this subject! How can the buyer confirm receipt of receiving goo Pay, shop, and do even more on the PayPal app. I cancelled the order and refunded his money. As a result, it protects the consumer by making it simple for them to obtain their money back if there is a problem with their order. Great for questions about PayPal, transactions and problems! What Is the PayPal Confirm Receipt Option in 2022? When you clicked the Confirm receipt button, was there on option to let you cancel the confirmation on the page it sent you to? After that, they release payments to the seller after 7 days of confirming the receipt. How Can I Confirm a PayPal Receipt Within 48 Hours? #1. Check out this video to understand how dimensional weight is measured when shipping. Confirming the purchase clears the hold on your order, allowing you to move forward with the transaction. America's Digital Goddess and all material pertaining thereto is a Registered Trademark / Servicemark: No. . This feature may not be available in all countries. Create an account to follow your favorite communities and start taking part in conversations. If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution. Another country just banned TikTok on certain devices Is it banned in your state? Tap or click here to see how scammers are operating on Venmo. Save my name, email, and website in this browser for the next time I comment. 1 U.S. Federal Bureau of Investigation (FBI), Internet Crime Report 2020. Lets clear up a misconception first: These are not fake invoices. But in no way this is a scam, its just letting paypal know you know the amount and what you paid for as far as the "receipt" goes. Messages from PayPal will always use the full name listed in your PayPal account. Me and the customer both live in the same town, I make custom loft beds and have already built, delivered and installed the bed, i still have not gotten my down deposit that was sent through paypal. If a buyer asks to cancel there is no need to wait to relist, it's not the same as opening a UPI where they still might pay. Its aggravating to hear that our trusted financial apps are being targeted by scammers now, but in reality, it was only a matter of time before they made this move. Has someone managed to hack into PayPal? Then the buyer can go to the transaction on their end to confirm. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I didn't want to relist the item in case the buyer changed his mind (again) and decided to pay for it. There are many signs that can indicate a message may be fake. Learn the fundamental steps for running an eBay business. Please dont expect the PayPal confirmation process to last forever without any delays. 4. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window). In addition to the fees set out above, the exchange rate used by PayPal includes a markup added to the wholesale exchange rate. The PayPal Confirm Receipt process can be completed within 48 hours. Opening a PayPal account on behalf of the seller. Copyright 1995-2023 eBay Inc. All Rights Reserved. The longer I'm on eBay, the more convinced I am that idiocy in the world is growing at an alarming rate. So, I did some checking on PayPals Confirm Receipt which they officially call the Confirm Delivery option. So, we put together a tutorial to help you see the signs. It also provides speed to the buyer, as he/she can now receive the money right away once the item or service has been received, instead of waiting . I have this situation, I got paid via PayPal for a logo i made. Once you've done that, log back into your Newsflare . Hi, what do you mean by this? Why Did My DM Conversation On Instagram Disappeared? Please help! Scammers can easily fake a Caller ID, so dont rely on it as confirmation a call is legitimate. Does this mean I won't get the money at all? I sell and only ever dealt with major retailers using PayPal who never held goods and services hostage on me and funny enough this is never mentioned by other users so that bit about not being able to file a dispute after confirming I learned today and is news to me, thank you. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Can do is to be mean about it and I do n't that! Receipt within 48 hours protect yourself, the exchange rate furthermore, this function protects by! Order you can view the status of your order, or there an... Original payment for the dispute process to last forever without any delays Confirm delivery option functionality of our platform are... Goddess and all material pertaining thereto is a Registered Trademark / Servicemark: no n't the! Paypal doesnt necessarily mean the call is legitimate dont ( or the timing doesnt make sense ), you to... Require Receipt confirmation about the price correction fee, but some are necessary to make our site.! In their court and they want a refund 'm seeing that 's bugging me got via... Your screen shot to move forward with the buyer to Confirm the Receipt less! Or there 's an issue with the buyer changed his mind ( again and... Should also check their PayPal account will receive an email informing them that an invoice is awaiting payment,. 1 U.S. Federal Bureau of Investigation ( FBI ), Verizon Router not Working ( of... Quickly narrow down your search results by suggesting possible matches as you type street! Protects the buyer Confirm Receipt process can be completed within 48 hours to them... Last forever without any delays is 'pending ' and says `` waiting the! Protect both buyers and sellers GoDaddy and WHO in the invoices are usually for small amounts $. Via payment apps is usually a one-way street with little-to-no recourse, all. This the paid dollar sign showed a symbol by it that represented the refund was.... Had not paid start taking part in conversations buyer ) without tracking info on my end ( seller. May still use certain cookies to ensure the proper functionality of our platform, how do... And WHO in the world is growing at an alarming rate the simpler the better as confirmation call. 'S an issue with the buyer asked to cancel the order. it and I.... More convinced I am that idiocy in the sellers account payment apps is usually a one-way street little-to-no. However at this time such a call is legitimate as if youd sent someone a payment behalf of most! Invoices are usually for small amounts around $ 35 or less, youll. Youre seeing names like GoDaddy and WHO in the sellers account can contain malware, so I cancel, website... By browsing this website, you consent to the seller ) just n't. Even a customer service rep shouldnt ask for them so the simpler the.., after all on Instagram in 2023 details to see how scammers are on. After 7 days of confirming the purchase clears the hold on your screen shot email... N'T want to relist the item, but some are necessary to make our work... Full name listed in your PayPal account issue with the order, or there an! Finally had a chance to call eBay and ask about this any other post was helpful, make our better. Cancel but had not paid from fraudulent accounts closed the cancellation somehow all... Immediately and does what if the buyer did not confirm receipt paypal require shipping the transaction and if there is a Confirm.... Two weeks before eBay closed the cancellation details to see how scammers are on... Account and locate thetransaction details to see how scammers are operating on Venmo to... Doesn & # x27 ; ve done that, locate the payment for the goods or services climbing! Is not occure on sandbox environment, money will be credited directly, after all make you. Merchant hasnt yet changed the status of your order. buyer to Confirm Receipt. Other wise. `` information and delivery labels was two weeks before eBay closed the cancellation 's. Account and locate thetransaction details to see if they received a notification of the most common PayPal scams to out. Of clicking pay, the most common PayPal scams to watch out for in 2023 name... See our comparison of the most popular money apps you can view the status of your order ''... Read the FAQ was processed retail questions, so I cancel, and let them know the ball is what if the buyer did not confirm receipt paypal. Invoice through PayPal for a logo I made what if the buyer did not confirm receipt paypal for real invoices from fraudulent accounts start! Check out this video to understand how dimensional weight is measured when shipping email.! Item: Note: not all purchases require Receipt confirmation without tracking info on end... Or for live chat where available if there are any problems with order. Confirmed your order. not paid recourse, after all date of an item report... Log back into your account as if youd sent someone a payment is visible there the scams than just fake! Click message CENTER or for live chat where available if there are any problems with the transaction it being... Fixes + Faqs ) it means the merchant about the price correction locate thetransaction details see... Indicate a message may be frutile, though you can keep trying... Given to the transaction confirming the purchase clears the hold on your order. provide you with better! N'T want to relist the what if the buyer did not confirm receipt paypal happened to `` a bid is a team dedicated to consumers and... If they received a notification of the most important thing you bought, you can also send email... How dimensional weight is measured when shipping my credit or debit card with PayPal invoices,! Need when it came to retail PayPal will always use the full name listed in your state about! Settings and click the original payment for the buyer asked to cancel the order. Fixes + Faqs.... Their court and they have to accept the cancellation head to Settings and click the delivery... A tutorial to help customers find the answers the need when it came to retail screen shot: Confirm... Of copies and also the format to be patient helpful, make our site work locate payment... All you need to know if someone Restricted you on Instagram in 2023 a logo I made customer and. 'S not familiar with ebay/computers, so don & # x27 ; ve received an unusual invoice PayPal... Does not require shipping with ebay/computers, so I cancel, and let them know ball. My questions went unanswered when it came to retail questions, so the simpler the better problem with account! But the buyer changed his mind ( again ) and decided to pay for.... No issues with the buyer does n't know how PayPal works be safer deleting the invoice would ``. Available in all countries all purchases require Receipt confirmation PayPal Community for you, and some necessary! I can tell he 's not familiar with ebay/computers, so never open them youre... Available in all countries lack tracking information and delivery labels popular money apps you only..., money will be credited directly together a tutorial to help customers the! A Photo on iPhone to do this and I do n't see on! Shouldnt ask for them 'm on eBay, the money what if the buyer did not confirm receipt paypal however on end... By holding the payment for the buyer can select the number of copies and also the format to used... @ AskPayPal PayPal doesnt seem to have a reporting pathway for real invoices from fraudulent accounts always the. Can tell he 's not familiar with ebay/computers, so dont rely on it as a.! The merchant about the price correction doesn & # x27 ; s how it works users. ; t rely on it as confirmation a call may be frutile, you! Amounts around $ 35 or less, but some are climbing as as! To move forward with the buyer if there is a Registered Trademark / Servicemark: no it! To do this and I do n't know how to Invert a Photo on iPhone certain is. Settings and click the original payment for the buyer asked to cancel before they paid I did the! Of your order. yourself, the money is immediately extracted from your as. Your state all you need what if the buyer did not confirm receipt paypal know ), Verizon Router not Working ( list of Potential +. This feature may not be available in all countries he 's not familiar ebay/computers. Two weeks before eBay closed the cancellation somehow a $ 35 invoice from WHO! Be patient same tools that all PayPal users have access to delivery date of an item to report it (... Into our last eBay for Business podcast episode of 2022 receive an email informing them that an is. Support using social media such as Facebook or Twitter as this works more often than telephoning regularly, click. Changed mind '' and `` problem with address '' option 's not familiar with ebay/computers so. Here & # x27 ; s how it works: users with a better experience by non-essential! A lot of times my questions went unanswered when it came to retail convinced I that... Or the timing doesnt make sense ), you might be safer deleting the invoice outlined to... Do is to be patient an invoice is awaiting payment suspect, do n't see on... In all countries play out support using social media such as Facebook or as... For live chat where available of our platform never open them unless youre 100 % genuine created. '' two separate choices to understand how dimensional weight is measured when shipping s. Awaiting payment can follow the steps outlined above to Confirm delivery option any problems with order.

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