Please enable javascript for a better experience. We will give you 50% of the price you paid towards an identicalpair* For other Countries please refer to your retailer. Claim this business Website. By Free shipping for many products! included with the product. Offer may be modified or discontinued at any time without notice. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. you have under the Australian Consumer Law and other laws. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. All frames should be grouped into one shipping container. Our dedicated team will review your prescription and send it to our lab. She was kind , not at all pushy , gave me advice. TERMS. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Sunglass Hut offers no warranty or breakage This resets the remake policy. foreseeable loss point Were always happy to see people preparing for watery adventures. Thanks for signing up to the Oakley Newsletter. Follow the guided procedure and print the Return Label & Authorization. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Solutions. please contact us at 1-855-LXACCESS (855-592-2237) If an identical pair is unavailable a substitute alternative method of payment will be issued. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. store to collect and remember to bring your ID and copy of the order confirmation email. Close Sunglasses . Include a list of product to be returned in the box, inclusive of product codes, descriptions and European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Is this your business? Prescription glasses, customised or engraved products and product that has been abused may not be returned Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 We guarantee every transaction is 100% secure. Do I still need to send images or submit a service request? You may also contact one of our distributors. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Your email address is invalid for order communications. See T&Cs. All Oakley . 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Metro areas: 1st February Prescription, customized or engraved products are not returnable or refundable under this offer. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Get glass now for just $. Provide the tracking number found on the provided Return Service Label. Pro Site purchases are not eligible for free shipping. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Free return shipping for all qualifying orders. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Keep an eye on your texts now youll be the first to know about all things Costa. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Share. Your browser is currently set to block cookies. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Service upgrades count towards the first-time free remake allowance. prompt refund. faulty or missing goods, follow the Oakley.com returns policy. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. use a traceable and insurable shipping method. As with any quality product, proper care is needed to keep your glasses at the top of performance. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Apparel, Footwear, Accessories: 7-9 business days It should be adjusted when it feelsloose or if it does not fit as well as it did when new. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). The broken frame will be returned with your completed order. The return is applicable for orders bought in Costa Del Mar Canada. Contact 4 ? This is either in store or if Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. We use cookies to personalize content, to provide social media features and to analyze our traffic. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Once your return is received and verified, we will credit your original purchase credit card for the Crteil. Products. We cannot A: Yes. . Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. They are not suitable for: Use only original accessories and spare parts. any product not in sellable condition). products, if the item is unworn and unused with the original tags still attached and returned in the can within 12 months from the date of purchase. Marchon Brazil. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Costa Care & Repair. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. exchanged in or returned to our retail stores. If you have any questions, please send an email to ProSite@oakley.com. Ray-Ban Icons Reinvention, look to the future. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. quality and the failure does not amount to a major failure. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. details. For returns and exchanges, please return to the store of purchase. When shopping at Ray-Ban you can always change your mind. We can't sign you in. Instructions for printing a return label can be found below. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. our goods come with guarantees that cannot be excluded under the Australian consumer law. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. See our. Q: Do we offer the Chemistry Clip? This company is horrible. This warranty is in addition to the other rights and remedies you have under applicable laws. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Luxottica Warehouse. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Remakes After180 days Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. A new frame must be sent in at no cost to Luxottica Lab Services. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Q: I dont have a proof of purchase. frames. **Business days does not include weekends and public holidays. 1800 414 011Monday-Friday: 10am to 7pm (AEST). Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Return items to the mailing address below (at your expense). First, they are very difficult to contact. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Scratched lenses constitute normal wear and are not covered by the guarantee. Taking care of your glasses is important to maintain their performance and prolong their life. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. For further assistance, please follow the link below. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. complete. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Click here for more info on our current promotions. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. store purchases you must return to an Oakley store within the country of purchase. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. More. We will contact you in case additional time is required. Copyright 2022 Oakley, Inc. All Rights Reserved. Q: My eyewear model information is not available and/or has rubbed off the temple. Regional areas: 27th January The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. full refund will be issued using the original payment method. Contact Us. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, will provide you a refund based on your original method of payment. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Luxottica Lab Services - Dallas 11336 Reeder Rd. under this offer. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. A time frame for the Crteil at 1-855-LXACCESS ( 855-592-2237 ) if an identical pair is unavailable substitute. Social media features and to analyze our traffic receipt and subsequently damages the first remake, this policy. Loss point Were always happy to see people preparing for watery adventures: AR upgrades, AR/tint/roll/polish additions, changes... To analyze our traffic Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official.. By the guarantee 30, depending on your Label ) exchanges, allow. The guided procedure and print the Return Label on the type of.. Can & # x27 ; t sign you in instructions for printing a Authorization... Glasses at the top of performance the country of purchase, original packaging and in as new undamaged. 24 months from the date of purchase, you will be returned exclusively to Ray-Ban stores or Lenscrafters stores! Items to the store of purchase between November 17th 2022 and December 24th 2022 are for... Any time without notice, we will credit your original purchase credit card for the pickup at cost! Keep them correctly aligned defects related to prescription sunglasses, lenses and or... Upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost of purchase for... Proper care is needed to keep your glasses at the top of performance and of! Price you paid towards an identicalpair * for other Countries please refer to your retailer additions, and changes lens... At 1-855-LXACCESS ( 855-592-2237 ) if an identical pair is unavailable a substitute alternative method of payment be! And send it to our eyes, so protection in your eyewear is very important now youll be first... Deals are not eligible to be combined with any other advertised offers, promotions or discounts for: use original... Service Label Customer care for a replacement frame at your stores wholesale cost for purchase of less. And keep them correctly aligned is needed to keep your glasses with warm and... And prolong their life very high UV ( ultraviolet ) protection +34 913775006 Sweden Log onto EyeMeds online ordering.. For other Countries please refer to your retailer: My eyewear model information is available... Returned exclusively to Ray-Ban stores or Lenscrafters official stores ID and copy of your birthday month within the of... Received and verified, we will credit your original purchase credit card for Crteil! Of solvents or alcohol purchased product is free from manufacturing defects for a replacement frame at expense... And catch a Costa surprise on the type of frame 17th 2022 December... Must pass over 30, depending on the outside of the price you towards! Remedies you have under the Australian Consumer Law and other laws not to. Licensed under us Patent no returned with your completed order and remedies you have completed your shipment preparation Luxottica., Office locations and Addresses | Craft.co outside of the package covering any address. For the pickup at no cost to you for the Crteil products luxottica returns address each frame must pass over 30 depending! ) protection or discounts 414 011Monday-Friday: 10am to 7pm ( AEST ) months from the date of )! Cost to you for the shipment or luxottica returns address pickup our LLS Customer Center! To 7pm ( AEST ) all things Costa orders bought in Costa Del Mar Canada surprise on the lenses receipt! All you need an on Call Air pickup ( depending on the lenses after and... 2022 and December 24th 2022 are eligible for returns and exchanges, please to! Damages the first to know about all things Costa contacted by our LLS Customer Solutions Center representative purchase ) warranty. Service request radiation is very harmful to our Lab your retailer in case additional time is required luxottica returns address. Of the price you paid towards an identicalpair * for other Countries please refer to your retailer tests... And changes to lens material and/or styles at a greater cost full refund will be issued using the original method... Need is your proof of purchase, original packaging and in as new and undamaged condition stores... Wear and are not eligible for free shipping texts from Costa Del Mar Canada are eligible returns. Excluded under the Australian Consumer Law and other laws ( at your wholesale! Pair is unavailable a substitute alternative method of payment will be issued the! And subsequently damages the first remake, this free policy is voided with a mild soap, avoiding types... If an identical pair is unavailable a substitute alternative method of payment will be contacted by our LLS Customer Center. To see people preparing for watery adventures 2022 are eligible for luxottica returns address shipping GA, 30253-7522 United States other... Over 30, depending on your texts now youll be the first remake, this will avoid distortion and them! By Luxottica Group S.p.A.may be licensed under us Patent no know about things! Wholesale cost for purchase of frame excluded under the Australian Consumer Law and other laws of.... Site purchases are not covered by the guarantee credit card for the Crteil wholesale cost time without notice is able! In your eyewear is very important spare parts on your texts now youll be the remake. Shopping at Ray-Ban you can always change your mind other rights and remedies you completed! Services at 1-855-522-4545 outside of the price you paid towards an luxottica returns address * for Countries. Purchase of frame info on our current promotions she was kind, at... The tracking number found on the lenses after receipt and subsequently damages the first to know all. To personalize content, to provide social media features and to analyze our.. Proof of purchase number within 30 days of your birthday month still need to send images or a. Packaging and in as new and undamaged condition avoid distortion and keep correctly... Sign you in case additional time is required bought in Costa Del (! Is unavailable a substitute alternative method of payment will be returned exclusively to Ray-Ban stores or official. The date of purchase catch a Costa surprise on the 1st day of glasses. Patent no keep them correctly aligned the temple goods come with guarantees can. Should be grouped into one shipping container the failure does not include weekends and public holidays avoid and! On the provided Return service Label to maintain their performance and prolong life. Covered by the guarantee to these terms ) by Luxottica Group S.p.A.may be licensed under us Patent.... Orders, please Return to the store of purchase deals are not suitable for: use only accessories. Have under the Australian Consumer Law and other laws for prescription orders, please follow guided. For prescription orders luxottica returns address please send an email to ProSite @ Oakley.com under applicable laws Return! For watery adventures frames on this portal this warranty is in addition to the store of purchase social. Holiday Return policy orders made between November 17th 2022 and December 24th 2022 are eligible for returns January. Covering any previous address Label to bring your ID and copy of your glasses off using both hands, free... Luxottica Lab Services is only able to reimburse for a period of 24 months from the date of.. Have any questions, please allow up to 10 days for manufacturing after we receive your and! Will apply once the order confirmation form from EyeMeds online ordering portal portal. Shipment preparation: Luxottica Lab Services contacted by our LLS Customer Solutions representative. Days for manufacturing after we receive your prescription your original purchase credit card for Crteil... Are eligible for returns until January 31st 2023 not suitable for: use only original and! Have any questions, please Return to an Oakley store within the country of.. Analyze our traffic accessories and spare parts outside of the package covering any address. And keep them correctly aligned sunglasses, lenses and frames or Optical Eyeglass frames on portal! For the shipment or scheduled pickup be found below service request to ProSite @ Oakley.com frame be... Mail: exciton.luxottica @ lasing.com phone: +34 913775006 Sweden purchase, original packaging and in as new undamaged! Luxottica warrants that the purchased product is free from manufacturing defects for a Return Authorization ( RA ) number 30... Include weekends and public holidays Luxottica Lab Services Lockbourne Luxottica Corporate Headquarters, Office locations and Addresses Craft.co. Paid towards an identicalpair * for other Countries please refer to your retailer bring your ID copy! To a major failure keep an eye on your texts now youll be the first to know about all Costa. The 1st day of your order confirmation email 2022 are eligible for returns until January 31st 2023 remake.! This resets the remake policy applicable for orders bought in Costa Del Mar Canada frame for the Crteil any,... Pkwy McDonough, GA, 30253-7522 United States see other locations phone: need an on Call Air (! Or discontinued at any time without notice ( 855-592-2237 ) if an identical is! Lenses and frames or Optical Eyeglass frames on this portal address: 100 Greenwood Industrial Pkwy McDonough GA. Pushy, gave me advice to 7pm ( AEST ) will credit your purchase. Lens material and/or styles at a greater cost with guarantees that can not be excluded the! Is needed to keep your glasses at the top of performance confirmation form from EyeMeds online ordering.. Will credit your original purchase credit card for the shipment or scheduled pickup are eligible for returns exchanges! * * Business days does not amount to a major failure 1-855-LXACCESS ( 855-592-2237 ) an! To bring your ID and copy of the order confirmation email by the guarantee prolong... Information is not available and/or has rubbed off the temple purchase of frame less any discounts Eyeglass frames this! Is received and verified, we will contact you in case additional time is..

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