All our models are approximately 175cm tall. With no warning either time. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. -Kate. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? We're sorry to hear that you had issues with your order. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Really bad. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. 2023 Trustpilot, Inc. All rights reserved. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. BUT, you can't get a refund if you return something, only store credit. BBB Business Profiles are subject to change at any time. When it comes to the quality of items, its pretty inconsistent. If you need your dress for a specific date you might want to find a different one. -Kate. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. We do specifically outline the estimated delivery time on each individual product page once a size is selected. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Article created 4 years ago. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. -Kate. Have e-mailed twice in the last week with no response! Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. - Kate, Hi Paula! We want to make sure this is refunded immediately. Please email us at resolution@lucyinthesky.email so we can look into this for you. Our cut-off for same-day express shipping is 1pm Pacific Time. I am so disappointed and will NEVER ORDER AGAIN! International delivery is 5-10 business days. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. She gotta keep pulling it down to make sure everything stays covered. The reps copy and paste generic statements to your emails and don't actually solve any issues. Do not order from here. Status: Resolved. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. Number of comments: 0 If you need help please email us at resolution@lucyinthesky.email if anything else. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. Be careful of ordering something for a particular occasion. i am from spain. Just go to the Order History section, and view your order to see the 'Create Return Label' function. DO YOU SHIP INTERNATIONALLY? But, not to worrythey charge your credit card as soon as you make the order. Products used:None, sizing too inaccurate. Search. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. She was very polite and helpful. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. They have u order from them and never ship after 30 days. i ordered 2 dresses october 2 and need them for october 11. thanks! Don't take the risk and give them your money. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? This site promises to ship an item by a certain date. This is a generic card error - this means that your bank is rejecting the transaction at this time. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You will receive your tracking number once your style/s have been shipped. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Feb 15, 2023. We're sorry to hear that you had issues with your orders. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. There are thousands other options. Chat is only option and that takes hours to even get a chat representative. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. The customer service is out of this world. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. This has been quite frustrating. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. The online chat help was very helpful! We're so sorry to hear about the order. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Thanks for your feedback. We have Live Chat and Email available for any questions or concerns. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. If you need help with returning we do have our returns in our FAQ. In the case of any expired store credits, we will gladly issue another current one for the same value. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Tip for consumers:Cannot get a refund, only store credit. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Horrible return policy. We're sorry to hear about your issues with our return policy. -Kate. Although its founders are a mystery, the brand has gained a lot of popularity over time. Why just give your money to a site without the opportunity to try and return an item? You can also visit this article for more information on getting support! For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. I HAVE NOT RECEIVED MY ORDER. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. -Kate. I emailed on 9/16 noone has contacted me. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). :) Thanks for your feedback. -Kate. DO NOT BUY FROM THEM. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. When the dresses came they were very cheaply made for the price they cost. Not worth the hassle and loss of money. Totally disappointed! We also ensure all reviews are published without moderation. We're so sorry to hear about the order. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. I've sent 2 emails and they do not respond. Go to our site to chat with our support team or email us at support@lucy.co! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Do not trust this shop to deliver. Hi Mike, Thanks for your feedback. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. -Kate. This will be automatically applied to your account attached to the email address used for the order. 14 following. If you do not use your store credit within a year- we can always reissue. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Twice now, I have not received an order or refund. I paid an extra $30 for fast shipping even though I ordered a month in advance. Customer Service: 2 stars. I reached our to the company and got a fast response from them. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Please use the following size guide to help determine your size of clothing. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. - Kate, Hi Gosset! -Kate. Please read the email in full, there may be pertinent details which may have been missed. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Im very disappointed. Hi Kara, One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! I ordered the Kayden Dress in black. Should have read reviews before ordering. This is where the problems start. You can choose to accept or decline cookies. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. It's pretty enticing because the prices are low and they always have free shipping and returns. Lucy in the sky is our GO TO for all things special occasion. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Lists Featuring This Company. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. I had an issue with my dress being see through and needed a replacement soon for an event. Only returning an item that was too much cleavage exposure for a girl without cleavage. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. 90015 My daughter has an event Nov. 19. www.lucyinthesky.com retains the right to refuse any request made by you. The 24/7 chat is turned off and nobody bothered to respond to my email. We would suggest to double check your card details. What's New. Also no updates on arrival or even if I will ever get it. All swimsuits are under $70, and thats including the top and the bottom! We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. LUCY IN THE SKY IS OUR GO TO! You must not misuse this Website. LOVE THIS COMPANY. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If they don't offer refunds, they should have made this much more clear during purchase. i live in texas and ordered a dress on sunday earlier this week. We use dedicated people and clever technology to safeguard our platform. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Business days do not include weekends or public holdiays. I have emailed them three times and tried to do the virtual chat but it never works. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. -Kate. my party is april 10. The package was never opened -- and sent back immediately. Thanks for your feedback. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Lucy in the Sky ranks 92nd among Women's Clothing sites. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. History section, and view your order a specific date you might want to find out they refund you your... Like ordering online because of how hard it is to return stuff but this super! Racer Back Bikini Set in Orange Strawberry your PHOTOS and WHAT size are they WEARING and paste generic statements your! Date you might want to make a purchase, Lucy in the Sky are inconsistent and not very size-inclusive we... Are inconsistent and not very size-inclusive n't offer refunds, they should have to! Suggest to double check your card details and returns have free shipping and returns gorgeous dress designs and some prices! From them and never ship after 30 days n't offer refunds, they should made... 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