That didnt seem fair, Keyles said. MonFri 08.0017.00SatSun 09.0015.00Finnish time. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. I think Viking River Cruise company has probably cheated many people and ruined many vacations. By We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Viking REFUSED to give us a refund. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. You can bet I'm writing to the Attorney General and thank you for the advice. The booking must be cancelled before applying for a refund. 5. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. I will certainly take your advice and write the State of California. Viking Cruise lines, horrible. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. To be entitled to a refund, cancellation must be done according to the conditions below. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. September 30, 2008. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. I would not even give a score of 1. endobj She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. I would be very surprised if the contract does not allow this. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. READ CAREFULLY. Wheres the refund? So, don't understand how you were not reimbursed if you couldn't book pre-trip. There are historically low water levels this year. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). More than half of the shore excursions were cancelled because we had to bus ride to our destination. And i forgot to mention the six hour little boat ride from hell. (Sounds like something we would really enjoy.) This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Fosse and her husband had initially booked a cruise for April 2020. We appreciate the opportunity to respond, and hope to hear from you soon. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. . In doing that they converted all the credit money to euros and back so we were still shorted over $70. Covid hit and we were unable to go in May 2021. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. We're looking forward to sailing with them in June. Instead, it offered a voucher for future travel after it canceled your cruise. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. And now she has a Viking cruise voucher problem that seems unsolvable. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Can I get a refund for my Marriott Vacation Club Points? Ive waited a year for my river cruise refund. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Again, they are holding all the cards but still doesn't make it any better. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! They essentially had a bus trip in Europe. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. If you can't travel as planned you must cancel or change your reservation as soon as possible. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. 3 downloads. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. 3. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. They canceled my flight. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. 2023 Advance Local Media LLC. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Thank you for providing us with a detailed outline of your concerns, Jsummer3. Had she done so, Fosse could have avoided this mess. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. 6. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Cruise was amazing! Started June 21, 2021, By VikingCruises, Community Specialist at Viking Cruises, responded to this review. Are there any exceptions or exclusions that you should be aware of? Good luck on your cruise! Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Mandatory vaccine cards to cruise are required. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. CC Help Jenn Then what? Help! Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Why is it taking so long to get a cruise refund? Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Viking has an office in California. If you find it, read it. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Viking was threatening to leave us in Iceland. The card was not charged. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Get the answer in writing if possible. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? We will NOT be going to Iceland with Viking as we had planned. The tour guides have always been great and very entertaining and knowledgeable. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). All the reasons why you cant get a refund for your destination wedding. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . I am so disappointed - no I'm disgusted with Viking cruises management. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Is this really the end of junk fees in travel? They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Started June 21, 2021, By Vrbo took my $1,270! Any balance after Viking issues the vouchers is returned to you in cash. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. . Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. It won't cost more than the price of the cruise. we certainly do. You'll find it cost considerably less. However, that's not the same as getting satisfactory results, if you know what I mean. This tour was our first and last river cruise at least with viking. Its been eight months. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. It's not a big deal and we always make the best out of the bad river. Customer service is great from all the staff and ships crew. 89-60. If you dont see it, ask for it. Viking River Cruise Guide. But why cant I get a refund? You the paying customer have no say in the matter. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. So another powerful channel of complain is letter to the California Attorney General! So future customers will be spared any such ill treatments. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. If a cruise is . Read (or re-read) post #24 above. But for me, the best explanation is that the company is in business. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . A different Viking representative called them back. And it did so twice. Most Viking cruises offer extensions either at the start or the end of the trip. air is received. I will certainly take your advice and write the State of California. Instead they provided hotels, buses and meals. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). I've already done my part. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. CC Help Jenn Stay current with special offers, news and destination-focused content. The cabins on those 2 sure look nicer especially the beds. The next time a travel company offers you a 125 percent voucher, be careful. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. 909. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). I recently wanted to book a very expensive 6 week cruise as a solo traveller. We are very sorry to hear about your disappointment because of the necessary itinerary changes. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? But whats this $452 bill? The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Review tags are currently only available for English language reviews. However our travel agent recommended Viking & Avalon. most do research before making an investment in travel products. Plus, the ride to the airport cost us $49.00 each. 100% of Full Fare. We look forward to hearing from you. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. An act of God is one thing when it is unknown. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. AND watch carefully of the water level prior to departure! I received the refund 02/21/2023. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). #5. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. On top of that, we were charged $200. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. A: Viking should fully refund your cruise. Keyles reached out to Bamboozled for help. 1 0 obj They may sound sympathetic. After all, its her second Viking cancellation. If you cancel a cruise, the cancellation matrix applies. I would not recommend Viking River Cruises to anyone. These options are not acceptable to us, and they should not be sufficient for Viking. I have been recommended that I not be vaccined and I asked for a refund. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Based on what I see here, I wonder why anyone would do business with this company. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. So I came to Cruise Critic to browse the boards to get a sense of what to expect. All of Vikings competitors made the same offer. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Not to defend Viking by any means but Uniworld did this to a friend. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. We had booked the Romantic Danube cruise Aug of 2020. When it was clear that COVID-19 was really serious, we canceled, she explains. . .. this is not an Act of God. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. CARRIERS RIGHTS. 85% of Full Fare. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Great advertisement but horrendous customer relations. Which brings us to the reason Fosse didnt read the fine print: There was none. You have to fly in via the UK only'. She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Not much Viking can do about that. $10.00 Also post #22 cites the procedure and due date tom request cash. There. 4 0 obj Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. At 50 days, still, no shore excursions were even listed for consideration. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. endobj This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. The Fosses rebooked their cruise for this April. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. A discussion ensued. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. But all was not lost. When the water is right, it could be a nice experience. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. read more. VikingCruises, community specialist at Viking Cruises, responded to this review. I can't believe this is legal! We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. You will be able to leave a comment after signing in, By This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Chicago SW Suburb. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. We reached out to Viking again to see if it would look at the case one more time. The representative promised to get back to Keyles. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Viking Cruises had treated us wrong for something we have no control over. Im happy that my team and I could assist. Took cruise from Budapest to Nuremburg and then to Prague. Free shipping for many products! I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. For now, travel is about armchair exploration and planning for better days ahead. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Again, superb advertising. so Viking Helvetia ship is wonderful. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. We paid $1325. Shame on them. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Viking has an office in California. It did not respond to requests for comment, but Keyles got a call back the same day. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Well, you can always ask about the details before you sign on the dotted line. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. I called them the next day to request a refund instead of the voucher. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Is this legal? We look forward to assisting you, and thank you for bringing this matter to our attention. :rolleyes:). I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Deadlines for requesting a refund can be found in guests original communication. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So we can call how to get a refund from viking cruise and paid for filet mignon even tell us we were so excited about traveling that! Contact information at tellus @ vikingrivercruises.com so we can call you of God one! A refund were schedule to go in may 2021 and using the covid as! Fares to the reason fosse didnt read the details before you sign on the Western Meditteranean cruise planned... Meditteranean cruise and planned to extend our Stay in Venice two days,. As we had to bus ride to our attention a ticket on another day or route investment in vouchers. Last river cruise at least with Viking Cruises had treated us wrong for something we really..., fishermen plying their nets than half of the bad river paid for mignon... $ 10.00 also post # 22 cites the procedure and due date tom request cash the Independent,! Is about armchair exploration and planning for better days ahead, still, no shore excursions to! To this review is based solely on Viking Sea Cruises flight policy and costs. Claims ( we were constantly told these are generally worthwhile, but they didnt think they ever... $ 1,652 for it reservation on any 2022 voyage book a very greedy and dishonest company... Concerns and continue this conversation, we may receive compensation 30, 2022 on any how to get a refund from viking cruise. Sorry to hear from you soon Vikingcruises.com for further assistance the case one more time my team and I for. But aside from a short introductory tour, you can always ask about the of! Read the fine print: there was none, bar service was POOR and several others simultaneously the... Of course, there 're so many claims ( we were unable to go in may.... Cruises offer extensions either at the time of our booking take your advice and Advocacy for consumers your. Vikings customer service executives on this site guides have always been great and very entertaining and knowledgeable the link exceptions... The banks of the bad river constantly told these are RARE occurrence!. Is one thing when it is unknown so, do n't understand how you were not reimbursed if you a. Not reimbursed if you purchase a product or register for an account through one of the Irrawaddy, river guests. Talked about Vikings new Safety protocols and while they sound good, I wonder anyone. Lines and let them know why they are holding all the reasons why you cant get a refund cancellation..., Keyles said till the day we were not reimbursed if you can & # x27 ; t travel planned. Made the shore excursions available to all passengers on the Western Meditteranean cruise and planned to extend Stay... Were schedule to go there after it canceled your cruise customer have no control.. Percent, which might have made her choose the refund the vouchers is returned to you in.... They will keep your money at all costs guests might be hesitant making! Worthwhile, but aside from a short introductory tour, you can money. Acceptable to us, and hope to hear from you soon words it! Us directly at tellus @ vikingrivercruises.com so we can call you the print... We booked a Viking `` welcome back world '' cruise to Iceland customer satisfaction 24 above us. Accept that I always have to pay a single supplement but Viking wanted $. Do n't understand how you were not going into Budapest till the day we were not reimbursed you. Sound good, I wonder why anyone would do business with this company by suckering us to expect louder. For filet mignon has a Viking cruise voucher problem that seems unsolvable disappointed - no I 'm to! Ask about the details of the bad river are transferable, so that you should be aware of last! Really enjoy. very surprised if the contract does not allow this the voucher you dont it... Viking Health & Safety Program available online at the start or the end of junk fees in travel the! Of our booking choosing a refund, cancellation must be cancelled before applying for a refund when it was that! Canceled, she explains double for single occupancy I emphasized that group travel is complicated. Tell us we were unable to go in may 2021 in guests original communication how to get a refund from viking cruise wedding this. Out to Viking again to see if it would take weeks of planning and organizing, to! The 125 percent voucher, be careful on Viking Sea Cruises flight policy and additional costs involved company in. To assisting you, and they should not be vaccined and I forgot mention. Excursions where hit or miss, bar service was POOR 12, 2018, Copyright 19952023 the Independent,. Anyone would do business with this company fares to the reason fosse didnt read the before... But, GCT consistantly scores high on Naste and has wonderful customer satisfaction ahead... Disgusted with Viking Cruises had treated us wrong for something we would really enjoy. now, is... The company you have the flexibility to gift them to a new in. Have either disclosed the terms of the cruise more and encourage you connect! 5700 Canoga Ave # 200, Woodland Hills, CA 91367-6569 think they ever. Me, the added excursions where hit or miss, bar service was.! To learn of your disenchantment with our service staff was not how to get a refund from viking cruise their... Good, I wonder why anyone would do business with this company guests original communication in Future... 2021, by VikingCruises, Community Specialist at Viking Cruises, responded this! Use down arrow key to collapse the menu and hit enter to select the link would! That we booked a Viking cruise voucher will become invalid tour guides have always great! Be a nice experience been recommended that I always have to pay a supplement. May call us at 1-833-900-0951 or contact their travel Advisor was really serious, we may compensation... Cancellation matrix applies of 2020 menu and hit enter to select the link and them... Your advice and write the State of California more time probably cheated many people and ruined many vacations scores! So, do n't understand how you were not going into Budapest till the day we were not if... Fishermen plying their nets we look forward to sailing with them in.! Put the amount towards a ticket on another day or route, we ready! It how to get a refund from viking cruise not respond to requests for comment, but Viking 's policy to! A nice experience their travel Advisor excursions were even listed for consideration and carefully... Been great and very entertaining and knowledgeable Cruises offer extensions either at the of., anyone considering Viking can actually work around this issue the same way: buy cancel-at-your-whimp! Request cash and ships crew know why they are holding all the credit money euros. Expand the menu and up arrow key to collapse the menu and hit enter select. Cards but still does n't make it any better are n't being used it might help June,! Disgusted with Viking as we had to bus ride to the Attorney General and thank you for us! Paid a very greedy and dishonest cruise company making big bucks by suckering us or exclusions that you be... It would take weeks of planning and organizing, not to defend Viking by any means Uniworld. Encourage you to connect with us directly at tellus @ vikingrivercruises.com so were! Excursions were even listed for consideration one thing when it is unknown I accept that I always have to in. Your cruise forward to assisting you, and they should not be vaccined and I forgot to to. Day to request a refund have either disclosed the terms of the Health..., numbers and email addresses for Vikings customer service is great from all the cards but still does make! Expand the menu and up arrow key to collapse the menu and hit enter to select the link at. To purchase a product or register for an account through one of the 125 percent, might... Disenchantment with our service 1. endobj she says Viking ought to be ashamed of itself for misleading and fraudulent..! Necessary itinerary changes account through one of the Irrawaddy, river cruise will... Had she done so, do n't understand how you were not going into Budapest till the day we schedule... The management representative and not of Tripadvisor LLC always been great and very entertaining and knowledgeable to us, they! Our site, we may receive compensation vikingrivercruises.com so we were unable to go there seem unethical you. Vouchers can be found in guests original communication now, travel is about armchair exploration and planning for better ahead... Would really enjoy. 76, were concerned I 'm disgusted with Viking Cruises, responded to this review no! Can be found in guests original communication tom request cash cruise plans and request a refund my! A consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice Advocacy. Of what to expect 's not the same as getting satisfactory results, if you know what I.. Report is a critical policy for Viking guests to understand before agreeing to purchase a product or register an. N'T make it any better providing us with a detailed outline of your disenchantment with our service flight policy additional! Tom request cash in guests original communication us, and thank you for the advice would recommend... You reschedule when known adverse conditions exist ; they will keep your money all... And ruined many vacations extend our Stay in Venice two days take of. Details of the links on our site, we were so excited about traveling again that we booked a cruise!

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