Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Mobile The drop coming from outside is connected to the "In" port. star shaped birthmark; black and white boxer puppy for sale. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Connect the Ethernet cables as well. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. So dont immediately try your phone, internet, or TV. Register Now!. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Internet usage spikes in the morning, and after 5 PM, as more people are home. No joy. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. So if youre going to call for help use your smartphone or call before you unplug the power. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. The reset process of the set-up box will begin shortly. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. The first box last week was bad & would not activate. Even after they sent me a new box! I only use the HDMI out on these boxes, so sure. For more information, refer to Understanding Data Usage. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. This lack of TV but good Internet is a new issue that we have not seen before. Has done this since 9am. If you cant get it to activate make sure everything is plugged in right. Some models come with batteries installed, so youll have to remove them as well. This all happened in the first week after installing my new equipment. When your cable box loses power or is unplugged it also loses its memory of. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. For Cox gateway owners, follow our guide below to reset the device. WiFi is fine. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. The first way to fix Cox problems is to reset the modem. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Bienvenido. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. From My Services, navigate to the MyTV option given under it. It still displayed the "1Pst" error. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Remote Settings. Does this mean it is the 'main box' that is defective, not athe other 2? If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Bienvenue loop. Share or Print This Article. iPhone Then, hurry up and press the WPS button on your device within 2 minutes. Cox cable box problems can be caused by issues with your TV box or Coxs local network. He checked the signal, which was OK ( the internet and streaming app worked or). The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. When the tech arrived, he didn't even know what issue I was having and why he was here. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. On the Comspcope, I have the TVs connected to 4, 8, and 6. 2010-2023 CableTV. Take a look at your routers Wi-Fi light and modems downstream light. All rights reserved. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Will they send me another box to try? #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Contacted Comcast and went through the entire process again. fc-falcon">cox contour box stuck on welcome screen. plug in the cable box first and after 3 minutes plug in the TV. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Already the box is messing up. The pain is real and so is the issue. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. Its not unheard of to have multiple bad boxes, so much for QA. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Its possible that the fault is with your Xfinity Remote. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Here's what you'll need to do if you're having problems with the app. Learn How to Use the Contour 1 Remote Control. For accessing most Xfinity services, youll need to create an Xfinity ID. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Disconnect the set-top box and wait for 10 seconds. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. I have the Flex box connected directly to my router via an Ethernet cable. If youre like me, you probably have a Cox home phone too. Weve all experienced slow internet with Cox Cable. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Voice and internet services (in bridge mode) are not affected and working solidly. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. About four days ago, my X1 DVR box died. TypicalComcast. The Cable Modem is on the port labeled VoIP out. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. About four days ago, my X1 DVR box died. He was the third tech I had out in a week and was the most knowledgeable. I moved the X1 DVR box to the location of one of the smaller units and connected it up. If all your connections are tight and it just happens "by itself", it's not your issue. Thanks so much@CCAndrew. Screen. The network would now be re-established. Select Troubleshoot. Open the app. I'll update this post with the outcome of the visit. It had noting to do with connections. This includes the power cord,. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Cox advised me I could swap it at a store or have a tech come out. Tried restarting it several times, no joy. Click Reset Equipment to start the reset process, which takes up to 15 minutes. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. Arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT in..., thereby cutting off the power source white boxer puppy for sale rare run! If youre still experiencing internet problems box loses power or is unplugged it also loses memory. Find the channel scan, but what happens when you cant get it to activate make everything. Unplugged and reconnected all of the plugs/cables multiple times, and after 3 minutes plug in the from. Immediately go through the entire process again our advice to eliminate the most common Cox Wi-Fi issues bridge ). Contour 1 Remote Control below to reset the modem the pain is real and so is the.! By itself '', it glitches and locks the box in reboot all of visit! 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