The exact time to get ticket sell can vary depending on the event and the number of tickets being sold. We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. 11.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. 2.1 In order to set up a Ticketmaster account you must: (a) be at least 18 years old and able to enter into legally binding contracts; and. 1. If the tickets are from a tour company such as virgin the date on the ticket is just valid from you can pick them up at any date from this date for one year :) 2. American tickets have a 13-digit number that begins with '001'. $5.00 for trade-ins 6 to 24 hours from departure. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. This contract ends immediately after completion of the event to which the order relates. However, some tickets can't be reprinted, and these have the original purchaser's name on them. The format may vary depending on the country or event, but usually consist of a series of numbers, letters or both. This programme allows the exchange or cancellation of certain tickets up to three days after the original order was placed. 3.3 We reserve the right from time to time to make changes to this Ticket Exchange Policy. For some deliveries, a signature may be required. 1.6 The Ticket Exchange further provides a safe place for customers to purchase Resale Tickets at a fair price, as we impose a cap on the amount sellers can list their Resale Tickets for sale. 24 hour right of return from time of purchase. In exchange for an initial payment, known as the premium, the insurer promises to pay for loss caused by perils covered under the policy . Your order must not contain VIP, premium tickets or additional non-refundable items like merchandise. We'll let you know if you qualify when you submit your request. Being such a popular ticketing platform, It also provides options for exchanging and upgrading tickets for events. If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. You can check the status of your order anytime by visiting your My Ticketmaster account. 3.5 Please note: We facilitate sale/purchase transactions between buyers and sellers, we are not a party to the sale/purchase contract between a buyer and a seller of any Resale Tickets. Joe Foster, a 42-year-old nurse, leans on the fence outside the exhibit, entranced by his movements, while on a date. 1. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. MarketWatch provides the latest stock market, financial and business news. This may be that no action is required (because we will cancel the original tickets and reissue/deliver brand new tickets directly to the buyer) or that you must send the exact Resale Tickets ordered by the buyer within the delivery timeframe specified by us. Now Select the preferred Payment receiving method on your screen. 3. Calling is a 3 hour wait time. 11.7 Refunds will be made using the same means of payment as you used for the initial purchase. Accepting Your Tickets Step 1 Can I exchange my tickets to another performance? However, you (seller) may delist your Resale Tickets (provided they remain unsold at the time of delisting) so that you can request a refund from us for your Primary Tickets as originally purchased under our, (b) buyers of orders for Resale Tickets that were placed prior to the announcement of the alteration or rescheduling of the event will be able to request to cancel their order. 15.9 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. Find your order and click the Sell Tickets button or the Sell button on the app to see if resale is available. 2.3 If you are making purchases or sales on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and this Ticket Exchange Policy and references to "you" refer and apply to that company or other legal entity). (g) You must declare yourself as a "affiliated seller" if you are: (i) a person who is employed or engaged by us; (ii) a person acting on behalf of a person who is employed or engaged by us; or. However, sometimes the event organiser will request that tickets are not resold. It is against Universals policies to resell any unnamed/undated tickets you have received, won, or bought. Unfortunately, we're unable to exchange any bookings for any new dates that might come available at a later date. You must also keep buyers personal data strictly confidential and secure and must not contact buyers directly unless directly authorised to do so by Ticketmaster. Secondly, Universal is more than happy to work with guests to improve their park experience. 5G Deployment Options: Know All in Details, 5G to 4G Interworking: Handover Call Flow, Is Cox Down Right Now or Outage: How to Fix Guide, T-Mobile SIM Card Replacement: What to Do When SIM Card is Lost or Damaged, What is 6G, 6G Vision: Full Detailed Analysis, T-Mobiles Poor Signals Indoor: Improve and Boost Signals Guide. Ticketmasters fan-to-fan exchange program is an option for some events, but it is not always available. You can also contact them directly if you prefer a traditional way of doing things or if you bought your ticket from a third-party seller. or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. Find the ticket (or tickets) you no longer need. 9.16 All Resale Tickets purchased via the Ticket Exchange remain subject to: (i) clause 8 (Ticket Rights and Obligations), clause 9 (Ticket Restrictions) and clause 10 (Event Timings and Admissions) of our. via a Ticketmaster call centre or on any of our partner sites), along with orders made via our Groups department; and. These are generally in extraordinary circumstances, particularly in the case of a death in the family. 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. (c) if the delivery method is changed to e-delivery, you will be required either to (i) ensure that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event; or (ii) provide a valid email address and ensure that you are able to receive delivery of the Resale Tickets by email, 10.9 It is your responsibility to check your Resale Tickets immediately once they have been delivered as mistakes cannot always be rectified. 4. Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. SELLER TERMS (LISTING AND SELLING RESALE TICKETS). That's it, your tickets will be listed on Ticketmaster. 0 0 Share 4. fully guided tours; guided private tours; self-guided tours; testimonials; about us Yes, Ticketmaster makes it easy to manage your Exchange listing. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts. Validate the all information for ticket exchange and submit. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. (f) You must declare yourself as a "business seller" if you are listing the Resale Tickets in the course of a business (or if we in our sole discretion determine that you are doing so) and/or are otherwise deemed to be a "trader" for the purposes of applicable laws and regulations relating to online trading and consumer protection (as such term is defined in such laws and regulations). 13.1 You represent and warrant that the information that you submit to us in relation your account and in your use of the TM Services is true, accurate and complete and you will not use any false information, including contact information. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. You may also be required to provide a valid VAT invoice in respect of the order when requested to do so by a VAT registered buyer. The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. 14.6 We will not be liable to you for failure to perform any of our obligations under this Ticket Exchange Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). 13.3 You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the ". If you cancel your booking 45-0 days before your arrival, there is a $200 fee per reservation, plus fees imposed by the hotel/airline and any other non-refundable amounts. As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. The letters after the slash (in this case FLO) are the confirmation code, which is used to confirm the order. Exchange by email Write VOID on the tickets you wish to exchange. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. If an error results in an incorrect order confirmation being issued, we will notify you as soon as possible and reserve the right to cancel the order without any further liability. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. Set your price or use our recommended price and tap List tickets. 5.12 You understand that your name, postal address, email address and telephone number may be provided by us to a buyer if it becomes necessary for the purposes of fulfilling the order. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Further information on how we use your personal data can be found in our. Yes, and it takes just a few seconds to create one. 6. A: Ticketmaster should have refunded your tickets swiftly. In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. This is because sellers are able to include the following in the Sale Price they set: the price of the ticket plus any per-ticket service charges plus a relevant proportion of any per-order order processing fees that the seller paid when they purchased the tickets. A per ticket exchange fee may apply. If your tickets were bought as part of a vacation package, you must cancel the entire package at least 46 days before your scheduled visit to receive a full refund (minus any non-refundable amounts). Finding a ticket is no simple task especially following another year of dreaded ticket sales and that oh-so-awful Ticketmaster queue. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. For some events, the layout and specific seat locations may vary without notice. 14.4 We are not responsible for any internet connection errors experienced while using the TM Services. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. Purchasing Tickets. How can we change the date for a different time. Can I Transfer Ownership of My Universal Tickets? Calling is a 3 hour wait time. Youll have to refer to your specific booking to understand what aspects of your trip are non-refundable or subject to fees. Please note that purchase of such insurance is not covered by this Ticket Exchange Policy; please see our providers. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". No, you can transfer all or some of your tickets. You'll get your money back and another fan gets to go to the show. If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. How to play Tickets Location Time Costumes Other questions Ticket exchange guarantee Top tips for taking part What is a CluedUpp event? Ticketmaster's Face Value Ticket Exchange. If you go to any Universal park and your experience is less than enjoyable, talk to Guest Services rather than attempting to resell (or gift) a partially used ticket. 1.8 Nothing in this Ticket Exchange Policy or our. 15.1 If we need to contact you, we will use your Ticketmaster account contact details. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. If modifying your ticket is not enough and you want to cancel it altogether, there are a few things you need to understand. Login to your Ticketmaster Account. If you do not agree with this Ticket Exchange Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not use the Ticket Exchange. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. Can You Change Universal Studios Ticket Date? There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. If any Resale Tickets are not listed due to a technical or other error and/or do not sell for any reason, we will not be liable or responsible in relation to the same. If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. If you bought tickets by phone, create a My Ticketmaster account now! Contact Us (c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Ticket Exchange Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations. Always contact the appropriate Universal park to confirm the details of your particular pass. Extraordinary circumstances. (d) You may not list Resale Tickets that have been obtained in breach of our. You did it! 1999-2023 Ticketmaster. Steps to Exchange Tickets on Ticketmaster: Below are the in details steps to help you out on exchanging or upgrading the seats on Ticketmaster: You will be able to exchange or upgrade your Ticketmaster tickets only if the event is at least 24 hours away and also if you purchased your tickets directly from Ticketmaster. The format usually includes a combination of numbers and letters. Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. the event organiser, the event venue or other primary ticket agents). Create Your Own (CYO) package holders can exchange tickets for $15 per ticket. This blog contains everything you need to know about CluedUpp events, booking your tickets, and more. Ticket prices also fluctuate throughout the year, and youre likely to come across some sweet discounts during the off-season. (d) the Ticket Exchange functionality needs to be disabled for an event or for particular tickets for any reason (in which case all affected Resale Ticket listings will automatically be delisted or suspended and orders already placed will be cancelled and refunded to the relevant buyers). For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. Why TicketMaster Changed (or downgraded) Your Seats! Similarly, the Ticketmaster Fan Guarantee program also does not cover exchanging tickets for another event. 14.7 Nothing in this Ticket Exchange Policy seeks to exclude or limit our or any Event Partners liability for death or personal injury caused by our or any Event Partners negligence, fraud or other type of liability which cannot by law be excluded or limited. 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. Set the price. Further information on how we use your personal data can be found in our, 9.19 If you have any questions or concerns following the purchase of Resale Tickets, you should contact Ticketmaster using our. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. 10.5 Please allow as much time as possible for your Resale Tickets to arrive. Yes. 2. How can we change the date for a different time. You will also be notified of the price paid for the Resale Ticket when it was purchased as a Primary Ticket. 10.1 Many Resale Tickets will be delivered via e-delivery directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; If you provide a delivery address that is different to your billing address, it is your responsibility to ensure that delivery is successfully received, and we shall not be responsible or liable for any non-delivery and/or refused delivery in such cases. Re: Possible to change ticket dates at Universal and Disney? At this zoo in a central California farming community, the 32-year-old African elephant is key not only to drawing visitors but also to ensuring there are elephants for . 2021 Vivid Seats Ltd. All rights reserved. Please see our Fan Guarantee for exceptions. 2.2 You are solely responsible for maintaining the security of your user name and password and for all activity that occurs on your account. No. (h) You must ensure that seated Resale Tickets listed together are seated together, which means that the seats must be consecutively numbered and adjacent to each other. If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. 9.14 Please ensure that you read the full Resale Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. 9.8 Upon entering payment details and clicking "buy now", you are expressly authorising us, acting as disclosed agent on behalf of the seller, to debit or authorise payment via the method of payment provided by you. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. Please note, some complaints can take as much as 28 days to resolve. Ticketmaster always ask you to validate and confirm the tickets details as booking date and personal details before final checkout as they dont provide the options to reschedule or make changes into tickets once they are booked. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. 'Bring Your Baby' Guided London Walks are sensitively devised to suit parents and carers of even the tiniest babies to enjoy London's history. Keep in mind that when you sell your tickets, you will need to wait for the payment to be processed before the tickets are transferred to the new buyer. (i) You must not list the same Resale Tickets on the Ticket Exchange and on any other ticket resale or exchange platform concurrently. Tickets for $ 15 per ticket to exchange change ticket dates at and! 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