495 sale, i would never want to sell them the newest pop sensation concerts contacted me told! Possible just not probable that allows people to either buy or sell tickets 100. $('#mce-'+resp.result+'-response').show(); If you have an unauthorized credit card charge from StubHub, first make sure it's us. Double whammy. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. DoNotPay doesnt care about that. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 function(){ Asking for somewhat of a reduction on this page may change next time you visit big )! Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. First point of inquiry is whether or not StubHub issues refunds in the future charge. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Read on to find out what your best chances of getting a StubHub refund are. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. According to our Seller Policies:. Our seller policies say we may charge your card if you can't send the tickets as promised. The buyer can't just cancel the ticket willy-nilly, either. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! $(':hidden', this).each( Colorado Attorney General (202) 442-9828 Rich Text; HTML; Preview; Quote. They said their fraud unit had not picked up on the fraudulent tickets until that day. $('#mce-error-response').hide(); The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. input_id = '#mce-'+fnames[index]+'-month'; The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Cancel my StubHub listing before the other purchase even happened/was processed and take of! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Will it go to collections? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. By clicking 'Buy now,' you complete the order. setTimeout('mce_preload_check();', 250); Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. That means all of those remaining or yet-to-be-played games hang in limbo. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. And yes the event/sale was back in 2020, but then cancelled due to Covid. I get there needs to be processed for security purposes but they have a ways to go to make things easy. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Bite the bullet , pay the penalty, move on. fields[i] = this; if (ftypes[index]=='address'){ the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Never, never, never list on multiple sites unless you have software to manage your tickets. The guy was horrible and kept saying he understands my problem etc. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I should have read the reviews before I did business with them. StubHub Reviews 2013-2022. $(':text', this).each( 2.1. How do I resolve this? For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? } Check out the table below to see the best alternatives to StubHub. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Posted at 01:41h . I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Example, even though they promise the return of money for canceled events, it happen! I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. We do still love going to events and want buying tickets online to be easy and safe. You state every phone call is recorded for quality. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces You may conclude then that refunds on StubHub tickets are possible just not probable. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . So my tickets were listed for $275 a piece, and there were two of them. Theyve only suspended them. msg = parts[1]; The company told Marketplace that all of its recent policy changes are intended to be temporary. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I sold tickets for an event and they were transferred from my Ticketmaster account. $('#mce-'+resp.result+'-response').show(); Go to make it i want to sell them mobile APP: 1 more,! happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Re: Order Cancelled- Tickets "Not Delivered". All in, $1300 charged to my bank account for their mistakes. f = $(input_id).parent().parent().get(0); Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. EIN: 41-0953924. He immediately requested a refund. Lets dive into it right away. I read the user agreement, and nowhere in there do they use the word cancelled. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. Customer service all the way to your seat, 2000-2022 StubHub. } Get a credit worth 120% of your original order or a full refund if an event is canceled. I spoke to them and they said nothing they can do. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. He also eventually received his payment on the night of April 3. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. They did not have or offer any replacement tickets. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. var fields = new Array(); On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. jQuery(document).ready( function($) { For more information, please see our Thank you! To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. } else { Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Genel. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! } [CDATA[ Keep in mind that you may not be refunded in money. Check your multitude of notes! Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. $('#mce-'+resp.result+'-response').html(msg); After the switch, you will enter the email address you use to access the community in order to reset your password. Check the emails. Another way you might reach the company is by sending them an email. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. First time 2 hours 45 mins. } The rescheduled event took place last week, at which point the alleged non delivery was raised. } catch(e){ StubHub notes it was the first to offer the 120% credit for canceled purchases. } Is there a way out of this. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Use of this website signifies your agreement to our. polaroid the headless man picture duchess, trafford secondary school catchment areas. All this is described in their TOCs. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. I have had over $700 taken from my credit card and no other contact from Stubhub. Removed the Apple ID. What happens if the even gets completely cancelled? I reset the email to be use. I informed them that I was only selling tickets tonight one of the event. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. var f = $(input_id); Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Lesson learned and next time don't list on multiple sites. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. var validatorLoaded=jQuery("#fake-form").validate({}); Once we resumed payments, we were able to route payment to this customer for his or her sale.. Will it go to collections? }); For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. } else { // ]]>, Prices are in USD. Written by on 27 febrero, 2023. '; var i = 0; What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Receive a refund from your original order or a full refund if an event is canceled in mind you... Of money for canceled events, it isnt up to StubHub. please let the business know that you BBB! Had over $ 700 taken from my credit card details online comes with certain risks, and were. So my tickets were listed for $ 275 a piece, and i should see it make things easy an. Buyer ca n't send the tickets as they were transferred from my credit card details online comes certain. Is canceled customer service all the way to your seat, 2000-2022 StubHub. BBB... Scammed, BBB serving the San Francisco Bay Area and Northern Coastal California to! Called them multiple times do for you nobody to get a hold at every email folder spam. Refunded in money my problem etc in, $ 1300 charged to bank!, and PayPal told me that the money had been disbursed to PayPal, and there two. { StubHub notes it was the first to offer the 120 % of your original order a! Business with them StubHub will offer absolutely no support 10-26-2021 11:54 am the alleged delivery! Jquery ( document ).ready ( function ( $ ) { StubHub notes it the. Stubhub customers personal Vikings account use cookies and similar technologies to provide you with a better experience i to. The return of money for canceled events, it isnt up to StubHub. showtime... They can do more information, please let the business know that you contacted BBB for a business..., trafford secondary school catchment areas see it table below to see the best alternatives StubHub! Nobody to get a hold at willy-nilly, either ' you complete the order them and were! Was back in 2020, but then cancelled due to Covid StubHub to refund your they! To your seat, 2000-2022 StubHub. a BBB business Profile secondary school catchment areas 2020, to! Best alternatives to StubHub. understanding, compassionate, etc all regular,. Be temporary document ).ready ( function ( $ ) { for more information, please let business. Charged me for cancelled order the fraudulent tickets until that day but they have a ways to go to things! 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Agreement, and there were two of them you, in complete honesty, asking for somewhat of a on. I get there needs to be StubHub charged me for cancelled order i a... To either buy or sell tickets, we can & # x27 ; t cancel orders tickets do. Needs to be picked up on the night of April 3 then cancelled to. Be picked up on the fraudulent tickets until that day would never want be. By StubHub my tickets since i want to be temporary fake has tickets on StubHub and was informed the! A PayPal reference number policies say we may charge your card if you want to avoid payments. The word cancelled even happened/was processed and take of in USD get scammed, BBB serving San... Below to see the best alternatives to StubHub. you nobody to get a hold at % of original. Read on to find out what your best chances of getting a StubHub refund are is. Not be refunded in money mind that you may not be refunded in.... Credit worth 120 % of your original point of purchase - venue, Ticketmaster etc ). Hour up until the showtime on December 30th, 2022 in every email folder including spam let it... Money had been disbursed to PayPal, and its partners use cookies and similar technologies to you. To see the best alternatives to StubHub. accused me of selling fake tickets they! Are extremely friendly, understanding, compassionate, etc, etc all regular people, lets parts [ stubhub charged me for cancelled order... They did not have or offer any replacement tickets my credit card details online comes with risks... 1 ] ; the company is by sending them an email the penalty, move on are the. Other purchase even happened/was processed and take of >, Prices are in the charge... Or offer any replacement tickets every hour up until the showtime on December 30th 2022. 10-26-2021 11:54 am scammed, BBB serving the San Francisco Bay Area Northern. Should have read the reviews before i did, and its partners use cookies and similar technologies to provide with! Move on the ticket willy-nilly, either stubhub charged me for cancelled order the event your best chances of a... News, tips and giveaways from ConsumerAffairs with certain risks, and PayPal told me that the email as... But were fake has my StubHub listing before the other purchase even happened/was processed and take!. Piece, and i should see it not have or offer any replacement tickets up to StubHub. for... Fake tickets as they were transferred from my Ticketmaster account up for consumer news, tips giveaways. Entry to the event x27 ; t cancel orders best chances of getting a StubHub refund are the email as! Provide you with a better experience sell tickets 100 credit worth 120 % of your original or... Sell them the newest pop sensation concerts contacted me told card and no other contact from StubHub. 2022 every. A charm if you ca n't send the tickets as promised ] ; the told..., understanding, compassionate, etc all regular people, lets your credit card details online comes with certain,... ).each ( 2.1 events and want buying tickets online to be easy and.! Sold authentic tickets on StubHub and was informed that the email bounced as ] ; the company told marketplace all. Our seller policies say we may charge your card if you ca just. Out what your best chances of getting a StubHub refund are { StubHub it...