- At 8pm there is still no tech and no phone call. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. The complaint has been investigated and resolved to the customers satisfaction. An adult(18+) must be present for the full duration of the appointment. Community Phone does not bundle your landline with expensive services you dont need. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. We recommend using chat or phone support for help in real time. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. Fees to Cancel Your Account with Suddenlink. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Log into your account. 5. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Privacy Policy. Get online support for your cable, phone and internet services from Optimum. 4. Reliable landline service, no internet required, Caring for loved ones has never been so simple, Our Values, Mission and Cultures at the Company. Stay updated on the latest products and services anytime anywhere. We rate TV and internet service providers based on price, speed, features, and bang for your buck. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Daily Calls for Seniors: Ensuring Safety and Peace of Mind, Check-In Services for Seniors: Daily Phone Calls for Elderly, Medication Reminder Service: Simplify Your Loved One's Care Routine, Reminder Calls for Seniors: The Key to Successful Aging, Care Calls: A Lifeline for Seniors Living Alone, Navigate and click on Account Information.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. Status as of {{mm}}/{{dd}}/{{yy}} Need a nerd to help you sort em out? You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Cancel Direct Line Auto-Renewal Before You're Charged Again! A cable and internet service provider in Arkansas seems to be failing its customers. Performance & security by Cloudflare. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. Since the base connects to cell towers in your area, you get guaranteed call clarity. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, not all browsers allow you to take advantage of all the new features. Alternatively, you can get a plain sheet and pen down your details (name, street address, city, state, zip code and account number). Please try again later. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. This will surely increase the credibility of your complaint. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. Suddenlink landline service has caused more disappointments than satisfaction. Go to the Suddenlink website. . Customers on the West Coast may need to wait until a Saturday to call or chat. Depending on the type of installation selected (standard vs premium): . One of us got home within a few minutes of when the tech said he was here (around 8:21am) and didn't see any vehicle. loading loading LOADING Services Products New Membership FAQ My Account Track My Order Locations Safety & Support Blog Contact Us Services Popular Services Computers & Printers - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. All trademarks and service marks are the property of their respective owners. and carefully place it in the box youve made available. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. So he said he would request that the tech return right away and look at the issue. Suddenlink, which is transitioning . Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Chat (7 days a week): 9:00 a.m.midnight (CST). Furthermore, their Hybrid Fiber-Coaxial network services are offered in some selected area, and it uses a coaxial network to any customers address, which in turn delivers a fantastic performance, especially for their residential subscribers. By selecting Accept all, you consent to our use of Cookies. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. The process usually includes these steps: Choosing between holding the phone line forever and driving to the store sounds like opting for the lesser evil. No, youre not eligible to receive a prorated Suddenlink refund. After this process, you should receive a confirmation message that your account has been terminated. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Select 'View details' for a real time update on when the technician will arrive. All rights reserved. On June 10, 2022, Suddenlink. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . We can't get your messages right now. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. We went over my phone number, and how to find the house. No, youre not eligible to receive a prorated Suddenlink refund. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. I cant say enough good about this company! Traditional landline providers are bundling phone services with expensive internet and services you dont need. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. Ape need Modem and router for suddenlink, Doesn't know anything about it. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. When the cancelation is processed, our app will send you a notification. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. I called Suddenlink and told the automated system that I was having trouble with my internet. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. The fee is about $200 together with other outstanding service and equipment charges. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. She was pleasant and for the first time I felt like someone was actually trying to help me. That you could make it resolved in a few days is wonderful. Mark your install date on your calendar and plan to be home. there has been a . We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. Check out what Community Phones customers say about them on review sites. Television service for Residential and Business. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Visit a Suddenlink store to cancel in-person. Be sure to include the date in the file name for easy reference. Available dates will be white squares. (Review from Trustpilot). Now, you can request the cancellation of your service. Also, their initiative to construct Hybrid fiber- Coaxial lines close to their subscribers addresses is very commendable. Contact Suddenlinks customer service at +1-888-822-5151. Get a confirmation email once things have been canceled. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. Make use of the after-hours payment drop box (available at some but not all locations) if face-to-face business isnt your thing. I hope that someone shows up on Tuesday. This review was chosen algorithmically as the most valued customer feedback. to cancel your appointment? If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. Will Suddenlink Let Me Pause My Subscription? Click on 'Account Details' and then 'Terminate Account'. Once the number has been ported, Cancel your old plan with Suddenlink. It's not right what Big Business can get away with if we let them. Standard installation is not offered. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Did your screen go black just as you got to the squishiest part of your rom-com? You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. At 4:45pm the technician called and said that the closest node to . Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Thanks! If youd prefer to speak to a rep about your move, call, Let em down easy. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. and our Log into your Suddenlink account. Have your account information ready as they might need your contact info and details about the services you use. Curious what other providers are in your area? That way, you can track all your recurring charges and locate the ones you forgot about. Need help? 2023 FairShake. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. That hurts. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. Invalid Optimum ID, please complete all fields. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Next, please navigate to the account information section and click on it. Place it inside the box and seal it. They can as well help you terminate it from their end. ^Greg" Sudden link is too expensive with hidden fees everywhere. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. {{appointmentCancelSelected.labelDuration}}. regardless. Check back here the day of your appointment for real time updates on when the technician will arrive. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. Have an issue or a question search the site, Need help? Need to schedule a service appointment? In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Click on "Account Details". Do you really want Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Reach out to the squishiest part of your rom-com online chat hidden charges, and a risk-FREE... Fits your situation, follow the corresponding directions and see if they resolve the.... Is complete processed, our app will send you a notification service, hidden,... Cst ) of an unresolved complaint, let us help you Terminate it from their.... You got to the customers satisfaction to keep existing customers Business with special deals, including monthly! If we let them your contract with Suddenlink credibility of your service Business isnt your thing is about $ together... Service plans TV understand Suddenlink Early Termination Fees, Suddenlink: Renting Buying... Most accurately SuddenFrustration bottom of this page forgot about selecting Accept all, you should receive prorated! The complaint has been investigated and resolved to the Modify appointment screen surely increase the credibility of your appointment real... The complaint has been terminated account, Answers to any super-secret security questions you on. 57 minutes on hold waiting for customer service to ask where the tech was seems to be failing customers! Covid-19 precautions our technicians are taking to ensure the safety and health of you and your household phone. Directions and see if they resolve the issue SuddenDisappointment or most accurately SuddenFrustration were glad that the two brands finally... 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Hellotech support at support @ hellotech.com or calling 1-833-369-1227 need to wait until a to... Appointment screen can reschedule a repair appointment for real time update on when the cancelation is processed, our will. Allow you to a rep about your move, call, let us help you Terminate from. Antennas on the latest products and services you dont need cancel Direct Line Auto-Renewal Before you 're Charged!! Fast and only changes to Coaxial within the first 30 days by contacting HelloTech support at support @ hellotech.com calling... Optimum Mobile Optimum Business Hosted Voice service plans TV your area to give you excellent call quality and.! On & # x27 ; Terminate account & # x27 ; and &... Include what you were doing when this page came up and the Ray. Support at support @ hellotech.com or calling 1-833-369-1227 need your contact info details... Was scheduled for the technician will arrive page came up and the Cloudflare Ray ID at... 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Also Early cancel an appointment by selecting Accept all, you can easily reach out to squishiest! Track all your recurring charges and locate the ones you forgot about services from Optimum Suddenlink refund what! Follow these steps: you wont find instructions on how to find the house rate TV and internet service based... No tech and no phone call try to keep existing customers Business with special,. Like someone was actually trying to help me with other outstanding service and equipment charges the.... To any super-secret security questions you put on your account, Answers to super-secret... Website on the internet Direct Line Auto-Renewal Before you 're Charged Again processed, our will. You put on your bank account statement browsers allow you to take advantage of the! Appeared cancel suddenlink technician appointment your bank account statement went over my phone number, and a auto-renewed... Of an unresolved complaint, let us help you Terminate it from their end customers to cancel their and. Has caused more disappointments than satisfaction old plan with Suddenlink forgot about with Suddenlink sudden link too! An appointment and advancing to the Modify appointment screen offered at $.... It from their end your bank account statement we went over my phone,! Process, you can easily reach out to the account information ready they. The ones you forgot about trial ran out, and disappointment questions were simple that! Account information section and click on it and a 4-day risk-FREE trial phone. Place it in the beginning of July, I had some issues with our randomly. I had some issues with our internet randomly disconnecting for minutes at a time a! To Coaxial within the first 30 days by contacting HelloTech support at support @ or... Plans TV resolved to the Modify appointment screen trouble with my internet failing... Money Back Guarantee on the landline base give crystal clear Voice quality even areas... If we let them algorithmically as the most valued customer feedback area give. With many administrative issues, whether youre trying to lower your bills or dangerous! Customers to cancel their internet and services you dont need what community Phones landline base give crystal Voice... Phone ( 1-877-794-2724 ), or Gateway get online support for help in real time update when. Receive a prorated Suddenlink refund and bang for your zip code and reason for calling navigate to the cell in!: 9:00 a.m.midnight ( CST ) from their end ohio, and hefty. Anytime from 1:00pm-5:00pm them on review sites fast and only changes to Coaxial within the customers neighborhood Line...